Yaastra Tools
What is Hiver?
Hiver is a customer service platform that transforms Gmail and Outlook into team-friendly shared inboxes with collaborative ticketing, live chat, knowledge base, SLA management, automation, analytics, and AI support—enabling seamless, multi-channel customer management directly from your inbox.
What Makes Hiver So Powerful?
- Shared inboxes with @mentions, notes, collision alerts, task assignment, and SLA tracking
- Hiver AI: drafts replies, resolves queries, and suggests actions
- Omnichannel support: email, live chat, voice, WhatsApp, knowledge base, and customer portal
- Workflow automation & analytics: route emails, track performance metrics, CSAT, and SLA adherence
- Enterprise-ready: SOC2, HIPAA, GDPR compliance, Outlook & Gmail support
Who Is Hiver Best For?
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Customer support, finance, IT, HR, and operations teams using Gmail/Outlook
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SMBs to enterprises aiming to streamline shared inbox management
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Firms needing simple, inbox-based helpdesk without learning new platforms
What You Can Make with Hiver?
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Shared inbox workspaces for support, sales, finance, IT requests
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Automated task assignment and prioritization
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AI-enhanced email responses and query resolution
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Live chat and chatbot integrations within inbox
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Knowledge bases and customer self-service portals
Pros and cons
- Integrates directly into Gmail/Outlook; no learning curve
- AI assistance speeds up email handling and reduces errors
- Customers report up to 50% faster query resolution and 60% productivity increase
- Limited customization compared to full-blown helpdesk systems
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Pricing can escalate for larger teams
Benefits
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Centralizes email and chat channels in a single, collaborative inbox
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Automates repetitive tasks, improving efficiency by 40–60%
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Ensures accountability and visibility with assignment, tags, SLAs
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Boosts support quality with AI responses, analytics, and CSAT feedback
Integrations
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Email platforms: Gmail, Outlook
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Tools: Slack, Asana, Jira, Salesforce, Shopify, Zapier
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Channels: Live Chat, WhatsApp, internal Customer Portal
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AI & Analytics: Hiver’s AI Copilot, built-in reporting suite
How It Works
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Install Hiver’s browser plugin and/or mobile apps
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Create shared inboxes (e.g., support@, finance@)
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Automate routing, tagging, assign ownership
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Use AI for draft replies and routine resolutions
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Monitor performance via dashboard; use live chat and KB portals
Expert Score with Reviews
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G2: 4.6/5 from 1,200+ users — praised for ease and AI capabilities
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Product Hunt: 4.5/5 with 49 reviews, noted simplicity
👉 Find Your Perfect AI Tool
Specification: Hiver
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Pricing
💰Pricing:
| Plan | Price USD/user/monthUSD/user/month | Key Features |
|---|---|---|
| Free | Free | Unlimited users; basic shared inbox |
| Lite | $19 (annually) | 2 shared inboxes, live chat, KB, mobile apps |
| Pro | $39 (annually) | Unlimited inboxes/users, SLAs, automation, analytics |
| Elite | $49 (annually) | Skill-based routing, HIPAA, AI bot & premium support |
For the latest pricing, please visit this: Official Site
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